Delivery INFORMATION
Ordering Procedure:
We accept only online orders and do not take any orders over phone or mail. You may use our e-store to place orders with us. Once you have placed the order and made your payment for the order, we will ship your order through one of our reputed track able courier partners.
To help you with the procedure to buy products from us, we have the following explanations to some FAQs –
1. How do I buy from DAC (DiyAudioCart)?
2. How to place an online order on our site?
3. What are the supported payment options?
4. How will my order be shipped?
5. What are the shipping lead times and charges?
6. Are there any additional hidden charges?
7. How can I claim items which are missing or having quantity less than I have ordered after receiving the shipment?
1. How do I buy from DAC?
We accept orders only through our e-store and not over phone or mail. Placing an online order and maintaining a customer account with us will help you keep track of your order history, get support, etc. Once you place an order online, you will get an Order Number. Once you have placed the order, you may go ahead with the payment through any one of the payment options we support. After you make the payment and it is confirmed, we will courier your order.
2. How to place an online order on our site?
To place an order online on our site you will have to add the required products in the required quantities to your shopping basket and continue with the onscreen instructions. You will be asked to register a customer account on our site. The customer account will help you keep track of your order history, store shipping/billing details, and save your shopping basket over multiple shopping sessions.
3. What are the supported payment options?
Presently we support online payment and direct bank transfer.
4. How will my order be shipped?
Once we confirm the payment made to your order, we will immediately process your order through a reputed trackable courier (usually DTDC, SpeedPost). We will take the utmost care to ensure that the package is not damaged during the transit. We normally ship to anywhere where DTDC ,SpeedPost provides its service. If DTDC's, SpeedPost's service is unavailable in your area, please contact us we will try sending it through other couriers.
5. What are the shipping lead times and charges?
We normally take around 0-7 working days to ship an order after we confirm your payment. Once shipped, the package may reach you in 1-6 days normally.
We try and ship orders at the earliest and depending on our order load and your products availability, we will ship your order in 0-7 working days.
Shipping charges are charged based on the weight of your order and the delivery location. Shipping and handling charges are automatically calculated and displayed by the site software before you confirm your online order.
6. Are there any additional hidden charges?
The prices displayed on our site are Ex.TAX. There are no additional charges apart from our shipping and handling charges and taxes(5% for most items and 14% for a few). The final amount you will have to pay for your order, will be displayed on by our site software. This total is final and there are no additional charges.
Note:
The prices of all products displayed on our site is the price excluding tax and shipping charges. The final price including tax and shipping is displayed when you place your order.
Octroi will be charged in few parts of Maharastra and Andaman or Entry tax may charged in few parts of J&K, which will be collected based on the Invoice vlaue by the courier delivery agent on behalf of the local goverment authority with an additional service charges during the delivery. Octroi and entry tax is not in our liability, and the same has to paid by the Buyer to the collection /delivery agent. diyaudiocart will not include the octroi cost in its price/cost and we are unable to refund any charges incurred due to octroi or entry tax during delivery.
7. How can I claim items which are missing or having quantity less than I have ordered after receiving the shipment?
Shipping and Payment Options for DAC (DiyAudioCart)
Shipping:
Currently, we ship only within India. We ship through DTDC. All orders are shipped in 0-5 working days of confirming the payment for the order. Depending on your location, products are delivered usually after 1-5 days of dispatching the order. Once the products are shipped, you will be given a tracking code, using which, you can track the current location of your package and know approximately when to expect it delivered to you. Shipping charges are added automatically to the total cost during checkout.
If any products are not in stock, they will backordered and will be shipped as soon as they are back in stock.
Local pick-ups – We do not have a store upfront, so do not turn up at our office to purchase any products. If you want to come over and pick up your products, place an order, as you would normally do, on our website. After placing your order, contact us to know when to come over and pick up your products. We normally deliver Store Pickup orders between 5 pm and 8 pm.
Availability of products:
We update our online stock quantities of all our products regularly but we do not guarantee that the stock quantities shown on are website are correct at any given moment. Hence, placement of an order through our website does not ensure that the items ordered are readily available for shipping. In case any product that is ordered is not available, we will hold your order and contact you as soon as possible for instructions on how you would like to proceed.
Tax Declaration Form:
For Certain States, sales tax declaration forms need to be submitted by the Buyer(Consignee) to the courier company to deliver material properly with out any delay.
Uttar Pradesh – Form38, Uttranchal – Form 16, Uttarkhand-Form38, West Bengal – Form50, Bihar – Way Bill, Madhya pradesh – Form 50, North eastern states – Road permit, Karnataka – e-sugam form
These form need to issued by the buyer(Consignee) , if the order value is greater than Rs.10,000 or the total weight of the order is more than 10kgs. If buyer refused to submit the above required forms with in the prescribed time the item will be returned back to us, by the courier company and it is considered as refused delivery orders. Please refer courier website for more details.
We will provide Tax Invoice in all shipments, Most of the time there wont be any problem in delivery with out above forms. But in some cases where the parcel is heavier than 10kg or If order value is higher than Rs.10,000, then the Item with out this forms will not be allowed to enter the state by the tax authorities. At that time courier company will intimate us for issuing the required form. If buyer do not issue the form, then they will return the parcel back to us.
Cancelation:
If you would like to cancel an order you have placed with us, write to us as soon as possible and we will put your order on hold and get back to you as soon as possible for further instructions and confirmation. Based on the stage at which your order is in, you will either receive a complete refund or a partial refund.
Returns:
The nature of the products we sell makes it difficult for us to accept returns of products once sold. But we do accept all damaged or defective parts we may have shipped if they are in their original package and condition. If you receive any damaged or defective part(s), directly call or write to us within 5 days and we will replace the damaged or defective part(s). We however, do not take any responsibility for damage caused to products due to carelessness or improper use by the user. The customer has to bare the cost for return shipping
More information regarding our return policy can be found over here.
Warranty:
Product warranty is offered by the manufacturer on most of the items. This warranty terms are bound by the manufacturer warranty policy, which can be claimed directly to the manufacturer or their authorised service providers. diyaudiocart will not offer any warranty, guarantee or service after the sale.
